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Events & Training
 

• Register for a live product training session! To help you master Zoom's basic and advanced features, the CS Advisor team will host live product training sessions for Meetings, Zoom Phone, and Webinars. Click the links below to learn more and register for a session. Please note, you will need to click on the landing page's register button in order to see all the available dates and times. 

  • Zoom Meeting admin training - 7 July or 21 July

  • Zoom Meeting user training - 8 July or 22 July

  • Zoom AI Companion - 9 July

  • Zoom Phone admin training - 10 July or 24 July

  • Zoom Phone user training -  11 July or 25 July

  • Zoom Scheduler training - 22 July

  • Zoom Whiteboard training - 23 July

  • Zoom Docs training - 23 July

  • Zoom Team Chat training - 24 July

  • What's New at Zoom - 25 July

 

Voice Recorder with AI Companion

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For in-person meetings, the AI Companion Voice Recorder can transcribe, summarize, and capture action items, so users can enjoy the benefits of AI Companion even when they’re not on a Zoom Meeting or Zoom Phone call. Voice Recorder enables users to pay attention to that spontaneous meeting, and still come away with detailed, actionable notes.

Check out our support site to learn more about enabling and using Voice Recorder with AI Companion.

 

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Captions available to all paid Zoom users

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We’re thrilled to share updates to Captions that help break down communication barriers and support a more accessible experience for Zoom users.

New changes:

• We are enabling captions for all paid Zoom users, so the "CC" button will now appear automatically in Zoom meetings. Previously, captions had to be turned on by an admin or host.

• Improved user experience with customizations.

• Better quality captions with English, Portuguese/English Bilingual model, Korean, and a new Arabic/English Bilingual model.​​

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​​​​​​​​​​​​​New floating emojis with special effects

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​​​​​​​​​​​​​​We recently updated the meeting emoji experience for version 6.5.0 and above! When a participant triggers an emoji it will now float up within their window. If the account has the "animate emojis" setting enabled and several people use the same animated emoji in quick succession, then emoji splash animation will trigger to highlight the agreement!

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New floating emojis with special effects
 

We recently updated the meeting emoji experience for version 6.5.0 and above! When a participant triggers an emoji it will now float up within their window. If the account has the "animate emojis" setting enabled and several people use the same animated emoji in quick succession, then emoji splash animation will trigger to highlight the agreement!​

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Service Updates

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• New Zoom Service Status page domain - On August 14, 2025, status.zoom.us and status.zoom.com will be retired and zoomstatus.com will be the new official status site for Zoom. Furthermore, new email notifications will come from no-reply@zoomstatus.com. To avoid any access issues, please add the zoomstatus.com site to your allow list now to ensure you are properly rerouted. If you are subscribed to the current status page, you would have received a maintenance notice June 3. Please visit us at zoomstatus.com for more details as well as future updates.

• End of support for Zoom Workplace App on Windows 32-bit systems - Zoom will no longer support the Zoom Workplace app on Windows 32-bit operating systems as of the anticipated date of December 15, 2025. If you are currently using the Zoom Workplace app on a Windows 32-bit system, you must upgrade your operating system to Windows 64-bit before December 15, 2025 to be able to access Zoom services and updates. For more information, please refer to our support article.

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NEW: Get through your to-do list faster with Zoom Tasks

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Between meetings, emails, chats, and calls, it can be overwhelming to keep track of everything that needs to get done. Zoom Tasks with AI Companion helps surface, manage, and complete tasks across Zoom Workplace to get more done. For easy tracking, it can aggregate tasks within the task management tab or embed tasks in a Zoom Doc. With Zoom Tasks you can:

 

• Get a curated to-do list: Zoom AI Companion can automatically generate recommended tasks and assign them to the right owner based on meeting summaries or be prompted to surface tasks from Zoom Team Chat, Zoom Mail, Zoom Docs, and more, quickly converting action items into actionable tasks to accept or delegate to others.

• Complete to-dos faster: Zoom AI Companion can help users get started and complete tasks by providing insights and recommending next steps.

• Drive follow-through and visibility: Zoom Tasks can help everyone stay on track and in the know by utilizing the centralized task management tab, sharing and assigning tasks across accounts, and summarizing tasks using AI Companion.

 

Zoom Tasks is available for eligible* paid plans on the Zoom Workplace App version 6.4.3 and higher. Learn more about how to enable and manage Zoom Tasks. 

 

*Zoom Tasks may not be available for select verticals and select regional customers.

 

 

Select features to be enabled for all customers in June

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As part of a June update, Zoom plans to enable the following features for all customers:

• Non-verbal feedback - This allows meeting participants to place an icon in their video panel and beside their name in the participants panel to communicate with the host and other participants without disrupting the flow of the meeting. 

• Sort Gallery View - Allows participants to sort their gallery view order during a meeting choosing from options including sorting by first name (ascending and descending), last name (ascending and descending), and meeting entry time (ascending and descending). Sorting gallery view order feature is only available with client version 5.14.0 or later on a Basic, Pro, Business, or Enterprise account.

• Save gallery view - To save a custom gallery view, start a meeting as the host and arrange the video tiles in your desired order. Then, click on "View" and select "Save Video Order." This custom gallery view will be saved for future meetings within the same series. Only one custom gallery view can be saved per meeting series, but you can update and save a new arrangement, which will replace the existing one. 

• Allow users to select stereo audio in their client settings - Users will be able to enable stereo audio, which allows them to send audio in stereo during meetings and webinars if their microphone can process audio in stereo.

 

These features were initially released default off, but will now be enabled for all accounts. They will become part of the standard Zoom experience and the corresponding web settings will be removed.

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Select features to be enabled for all customers in June

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Everyone with access to AI Companion can use ready-made summary templates for common meeting types, such as one-on-ones, stand-ups, brainstorms, and more. If you have the Custom AI Companion add-on, admins are able to create custom meeting summary templates directly in Zoom AI Studio. 

 

Here are some ideas for templates that you can create for your organization:

• Quarterly manager check-ins

• Sales discovery call

• Support request

• Project kick-off

Visit our support site to learn more about how admins can enable and manage custom summary templates.

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Service Updates

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• New Zoom Service Status page domain - On August 14, 2025, status.zoom.us and status.zoom.com will be retired and www.zoomstatus.com will be the new official status site for Zoom. Furthermore, new email notifications will come from no-reply@zoomstatus.com. To avoid any access issues, please add the www.zoomstatus.com site to your allow list now to ensure you are properly rerouted. If you are subscribed to the current status page, you would have received a maintenance notice June 3. Please visit us at www.zoomstatus.com for more details as well as future updates.

• End of support for Zoom Workplace App on Windows 32-bit systems - Zoom will no longer support the Zoom Workplace app on Windows 32-bit operating systems as of the anticipated date of December 15, 2025. If you are currently using the Zoom Workplace app on a Windows 32-bit system, you must upgrade your operating system to Windows 64-bit before December 15, 2025 to be able to access Zoom services and updates. For more information, please refer to our support article.

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Transform Your Workday with Zoom's Agentic AI

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Zoom's AI Companion is evolving to become your intelligent workplace assistant. Using advanced reasoning, memory, and task automation capabilities, it can now proactively help manage your day, from scheduling meetings to completing projects, all while working seamlessly across the Zoom platform.

 

Imagine how nice it would be to have someone book your meetings or help you manage projects from start to finish, just from a chat thread or call. Today, AI Companion can prepare us for meetings, catch us up on what we’ve missed, and more. It can pull project statuses, customer feedback on products, info from the web chats, and more. 

 

This April, we launched our new Custom AI Companion paid add-on, which allows organizations to customize AI Companion using AI Studio to address their unique needs. Check our Custom AI Companion product page to learn more about its capabilities like knowledge collections with your own data, connecting to third-party applications, creating video clips with a customer avatar, and more! 

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Read the latest blog to learn more about how Custom AI Companion can be used across your organization. 

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[Learn About Custom AI Companion]

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Unlock Zoom Usage Insights with Your New Dashboard

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The new Zoom Workplace Dashboard — available to customers with Workplace Business packages and above — is your new go-to hub for understanding your organization’s Zoom usage and utilization. Learn about Zoom adoption levels, optimization opportunities, and even updates on the latest features! 

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[Visit My Zoom Workplace Dashboard]

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Meeting Chat Redesign and Private Meeting Group Chats

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In April, we released version 6.4.5 of the Zoom Workplace app, which features a redesigned meeting chat experience.

 

As part of this change, users on this version will be able to have a private chat with multiple meeting attendees without notifying the entire group. Previously, you could only chat with the entire meeting or in one-to-one private chats.

 

The new approach will help when different groups are working together to co-ordinate a meeting, a host would like to message only presenters, and more. To make it easier to manage multiple chats, the main chat and any additional private chats will now be displayed across the top of the meeting chat window.

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Service Updates

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• End of support for Zoom Workplace App on Windows 32-bit systems - Zoom will no longer support the Zoom Workplace app on Windows 32-bit operating systems as of December 15, 2025. If you are currently using the Zoom Workplace app on a Windows 32-bit system, you must upgrade your operating system to Windows 64-bit before December 15, 2025 to be able to access Zoom services and updates. For more information, please refer to our support article.

• Zoom firewall settings - Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. Customers should not need to perform any active changes provided they are following the guidance as provided in our support article “Network Firewall Settings for CRC and Enhanced API Connector.” For any questions or concerns, please contact your account team or Zoom Support.

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The Perfect Match: Zoom Docs and AI Companion

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​Find out how Zoom’s Internal Audit team achieved an estimated 80% time savings by combining these two tools

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Transform your meeting discussions into actionable content in minutes! Together, Zoom's AI Companion and Zoom Docs are revolutionizing how teams capture and utilize discussions from meetings. 

 

Imagine turning a one-hour meeting into a comprehensive document without the tedious manual work. That's exactly what Zoom's internal audit team achieved, using AI Companion to convert complex compliance discussions into detailed process narratives — a task that typically takes weeks was completed in just minutes.

 

The magic happens right within Zoom's ecosystem: Record your meeting, paste the transcript into Zoom Docs, and let AI Companion transform your conversations into structured, editable content. No more switching between multiple tools or spending hours transcribing meetings — it's all seamlessly integrated into your Zoom experience.

 

To ensure your users can make the most of this powerful duo, learn how to enable and manage Zoom Docs and AI Companion features, which are included with paid Zoom accounts.  

 

Want to see this game-changing workflow in action? Click the button below to discover how one team achieved an estimated 80% reduction in documentation time and learn step-by-step how you can implement this powerful process in your organization.

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[Discover Efficiencies with Zoom Docs & AI Companion]

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Service Updates

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• Merging floating video reactions setting with Meetings reactions - As a part of our Meetings 6.0 update, we expanded our reactions capabilities with the release of floating video reactions as a way to increase meeting engagement. Previously this was a separate setting called ‘Allow participants to use floating video reactions’ for customers to manage. In an effort to simplify our meeting reaction settings, the separate setting will be removed, and the floating video reaction will be controlled by the Meeting reactions setting. Starting April 12, if “Meeting Reactions” is enabled for your account, then meeting participants will have access to our floating video reactions under the ‘React’ menu in the 'Meetings toolbar’. If you would like this disabled for your account, you can manage the ‘Meeting Reaction’ setting in your Admin Portal.

• Zoom Software Lifecycle Policy - While the next regular Software Lifecycle Policy enforcement date is May 3, 2025, Zoom has decided to maintain the current minimum version requirements that were established for the enforcement on February 1, 2025. Please continue to check our support article for the table of products and corresponding minimum versions. As always, we highly recommend you regularly download and update to the latest version of Zoom software by checking for updates within the Zoom app or by navigating to zoom.us/download to take advantage of all our latest security and functionality features.

• Zoom firewall settings - Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. Customers should not need to perform any active changes provided they are following the guidance as provided in our support article “Network Firewall Settings for CRC and Enhanced API Connector.” For any questions or concerns, please contact your account team or Zoom Support.

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Introducing Zoom Workflow Automation

 

Zoom Workflow Automation is now generally available! Think of how much time you spend on routine work tasks, like sending a weekly check-in message or duplicating information from one application to another. What may seem like a minute here or there can quickly add up when you have more meaningful projects you’d rather get to. Zoom’s new Workflow Automation can help you get that valuable time back.

 

This powerful tool streamlines work across Zoom Workplace and third-party apps, and leverages AI Companion to summarize and provide actionable insights. With it, you can trigger actions, integrate with external tools, and automate responses based on user interactions, such as emoji reactions. For example, you can keep teams aligned and organized by automatically adding AI Companion meeting summaries to a dedicated Zoom Doc that is then shared in a chat channel!

 

Workflow Automation is now available to paid Zoom users at no additional cost during the free trial period. Visit our support pages to learn how to enable and use Workflow Automation. Users must be on Zoom Workplace app to version 6.3.10 or higher to access this feature. And click the button below for an overview of what Workflow Automation can do for you!

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[Learn More About Workflow Automation]

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How Zoom AI Companion Can Help You

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The day-to-day work of an IT administrator looks very different from their colleagues in the marketing department, but Zoom AI Companion can help both of these groups work more efficiently — and they aren’t the only ones!

 

Whether you’re already a daily AI Companion user or still thinking about taking the leap, we wanted to provide some inspiration to help you find new ways this powerful tool can streamline your daily tasks. Check out these new step-by-step use cases showing AI Companion workflows for users in IT, marketing, sales, HR, product and project management, and much more. Feel free to share this resource with your Zoom end users!

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[Explore AI Companion Use Cases]​

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Service Updates

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• Zoom Software Lifecycle Policy - While the next regular Software Lifecycle Policy enforcement date is May 3, 2025, Zoom has decided to maintain the current minimum version requirements that were established for the enforcement on February 1, 2025. Please continue to check our support article for the table of products and corresponding minimum versions. As always, we highly recommend you regularly download and update to the latest version of Zoom software by checking for updates within the Zoom app or by navigating to zoom.us/download to take advantage of all our latest security and functionality features.
   

• Zoom firewall settings - Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. Customers should not need to perform any active changes provided they are following the guidance as provided in our support article “Network Firewall Settings for CRC and Enhanced API Connector.” For any questions or concerns, please contact your account team or Zoom Support.

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In 2025, be more efficient with Zoom’s AI Companion
 

​You may have heard about Zoom’s AI Companion 2.0 when we announced it last year during Zoomtopia. To help you work and collaborate more effectively in 2025, we wanted to take a closer look at this included* tool and how you can implement it within your organization. ​
 

What is AI Companion 2.0? 
 

AI Companion 2.0 is your next-generation AI assistant that surfaces important information in a convenient side panel, helping you prioritize what matters most and providing suggestions to help you stay on top of your work. With this tool, you can:

 

• Use prompt suggestions and generate answers from AI Companion via a convenient side panel across Zoom Workplace, including Zoom Meetings, Zoom Team Chat, Zoom Docs, Zoom Calendar, and Zoom Mail. 

• Expand the context of information. AI Companion helps you stay organized and on top of your day because it has context from your data generated across Zoom Workplace, including your Zoom Meetings and, when connected, information from Microsoft Outlook, Gmail, Google Calendar, and uploaded files from Microsoft Office and Google Docs. AI Companion remembers previous conversations you’ve had within the side panel and interactions from across Zoom Workplace.

• Generate next steps from a meeting summary and, coming soon, AI Companion will be able to automatically turn those next steps into Zoom Tasks to help keep teams aligned and on track to deliver projects on time. Keep an eye out for the release of Zoom Tasks in the near future. 

• Summarize unread messages within a Zoom Team Chat channel to easily stay up to date on team conversations and avoid getting bogged down in unread chats. Within the new home tab, AI Companion will be able to provide users with a list of updates based on unread chats and emails.

• Recap email threads in Zoom Mail without having to read every message.

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How do I manage AI Companion 2.0 for my account? 

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As an account admin or owner, you can control AI Companion features in the Zoom web portal. You can choose to enable or disable AI Companion features for all users on the account or specific groups of users. Individual users can also enable or disable some AI features for their own use, if not locked by an admin at the account or group level. For more details, see our support article on how to enable or disable Zoom AI Companion features.

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How do I help my users get started?

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Making sure AI Companion 2.0 is enabled is the first step, but users may need some guidance on how to get the most out of this new tool. We recommend providing them with resources from the AI Companion Onboarding Center.

 

This library is open to all and can be filtered by product and asset type to help you find what you need fast. You can view, download, and share setup guides, demo videos, email templates to introduce your end users to AI Companion, and more. 

 

*Included at no additional cost with the paid services assigned to Zoom user accounts. AI Companion may not be available for all regions and industry verticals.

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Service Updates

• Zoom firewall settings - Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. Customers should not need to perform any active changes provided they are following the guidance as provided in our support article “Network Firewall Settings for CRC and Enhanced API Connector.” For any questions or concerns, please contact your account team or Zoom Support.